Terms and Conditions
DISPATCH TIME IS USUALLY WITHIN 24 HOURS AS MOST OF THESE MASKS ARE HAND CRAFTED.
Shipping and Delivery through Royal Mail
Proof of posting is kept for each parcel that is dispatched.
ONCE DISPATCHED YOUR PARCEL IS IN THE HANDS OF ROYAL MAIL. WE REGRET THAT WE ARE UNABLE TO TAKE RESPONSIBILITY FOR DELIVERY TIMES. IF YOUR ITEM ARRIVES AFTER YOUR EVENT YOU MAY RETURN IT TO US FOR A REFUND (please see the returns section)
FREE 1ST CLASS RECORDED POSTAGE ON ORDERS OVER £75-NEXT DAY DELIVERY IS NOT AVAILABLE ON THIS OFFER
PLEASE NOTE THAT THE ABOVE WORLDWIDE SHIPPING TIMES ARE APPROX. WE CAN NOT BE HELD RESPONSIBLE FOR DELAYS THROUGH THE POSTAL SERVICES SO PLEASE ALLOW PLENTY OF TIME BEFORE YOUR EVENT
PLEASE CHOOSE FLAG AT TOP OF HOME PAGE TO SELECT YOUR PREFERRED CURRENCY
We are sorry, but we cannot accept payment by cheque due to currency exchange rates.
RETURN AND REFUND POLICY FOR UK
Items returned under our 7 day guarantee
RETURNS*We must be notified of any returns within 14 working days. Failure to notify us within this time scale will result in a store credit note or, if you have already returned the mask to us, return of your parcel (which may be subject to a re-shipping fee).
- If it’s not suitable – please advise us PRIOR TO RETURNING via E-mail only, within 14 working days of receipt of your parcel (include the address paper on the box as this has your order number on) & return within 14 days, in the original packaging.A refund of the mask(s) will be given providing it has not been worn plus the cost of our standard postage rate (recorded and special delivery supplements will not be refunded). The postage refund only applies if the order is returned in full and does not apply to part orders which are returnedParcels returned after the period without prior notification will be subject to store credit or returned at your cost.
PLEASE NOTE THAT MASKS THAT ARE RETURNED WHICH HAVE MAKE-UP ON THEM OR SHOW SIGNS OF BEING WORN WILL NOT BE ELIGIBLE FOR A REFUND
- If the item is faulty, please advise us via e-mail within 2 days of receipt & we will advise on how to return/exchange. Return in the original box with due care and attention, ensuring the faulty mask reaches us packaged as it was sent.
We cannot be held liable for any claims, injury or damages resulting from anyone's physical conditions such as allergies or sensitivities to materials used in making of these masks or any claims, injury or damages that might arise as a result of wearing these masks.
We collect names, postal addresses and telephone numbers purely to fulfil your order
We do not store credit card details nor do we share customer details with any 3rd parties
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Copyright notice, which forms part of these terms and conditions.